Raving Fans : A Revolutionary Approach To Customer Service

$23.99

137 Pages

Additional Info
Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature-not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace-and turn their customers into raving, spending fans.

SKU: 9780688123161 Categories: , , Tags: , , ,

Description

SKU (ISBN): 9780688123161
ISBN10: 0688123163
Ken Blanchard | Sheldon Bowles
Binding: Cloth Text
Published: May 1993
Publisher: Harper Collins Publishers

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