Description
SKU (ISBN): 9780814420324
ISBN10: 081442032X
Renee Evenson
Binding: Trade Paper
Published: September 2012
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
$19.99
Powerful Phrases for Effective Customer Service shares more than 700 phrases and scripts to defuse even the most difficult interactions. Covering 30 challenging customer behaviors and 20 tough employee-caused situations, this indispensable reference ensures that employees will never again be at a loss for words when dealing with customers.
SKU (ISBN): 9780814420324
ISBN10: 081442032X
Renee Evenson
Binding: Trade Paper
Published: September 2012
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
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