Description
SKU (ISBN): 9780814431832
ISBN10: 0814431836
Richard Gallagher
Binding: Trade Paper
Published: March 2013
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
$18.99
The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book’s blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises.
SKU (ISBN): 9780814431832
ISBN10: 0814431836
Richard Gallagher
Binding: Trade Paper
Published: March 2013
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
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